January 2020 - Volume IV

I hope your 2020 is off to a great start! In this month’s edition of the BPO & Contact Center Report we’re focused on two items:

  1. BPO Executives Thinking Strategically About Pending Minimum Wage Legislation:
    Rising wages impact call centers
  2. Our 2020 BPO Executive Compensation Study is Now Live:  2020 BPO & Contact Center Executive Compensation Survey

We're excited to launch our 2020 BPO & Contact Center Executive Compensation Survey. This totally anonymous survey will be used to produce a comprehensive BPO & Contact Center compensation study that we will release free of charge later this year.  We’re confident that the results will help you to hire A-level leaders into your organization and manage your own career trajectory.  The survey should take you NO MORE THAN THREE MINUTES, so please click now to help in the collective effort.

As always, please feel free to connect with me directly to discuss opportunities or your firm's mission-critical hiring needs.

Michael Riek