November 2019 - Volume III

2019 is soon coming to a close and its been an exciting year in the world of BPO & Contact Centers at Charles Aris Executive Search. A major trend I've noticed in recent months is the use of artificial intelligence in the contact center space and how companies are reacting to advanced technologies.

I address that topic and offer my thoughts on A.I.'s impact on contact centers in my latest blog on

Don’t hesitate to reach out directly to discuss opportunities in greater detail – or feel free to forward this email along to friends and colleagues who may have an interest. I’m always ready to learn more about your career and your organization’s hiring needs!

Michael Riek