April 2019 - Volume I

Good afternoon and thanks for taking time to read the first issue of The BPO Report presented by Charles Aris Inc.

As a quick introduction, my name is Michael Riek and I lead the BPO & Call Center recruiting practice at Charles Aris executive search in Greensboro, North Carolina. I have more than a decade of experience building and leading BPO companies, as well as another decade of experience in various sales and marketing functions.

My goal with this report is to periodically share the latest news and trends in the business process outsourcing and call center space. I find it incredibly rewarding to see BPOs grow, and one of the most effective ways to do that is to provide those firms with A-level talent. Take a look at some of the latest trends across the industry, as well as some of the opportunities and leaders with whom we’re actively partnering.

Don’t hesitate to reach out to me directly to discuss opportunities in greater detail – or feel free to forward this email along to friends and colleagues who may have an interest in learning more. I’m always interested in learning more about your career and your organization’s hiring needs!